Cambece News

September 26, 2005 – Voice Print International, a world leader in the development of integrated communications solutions for interactions recording, quality management and performance optimization, and CallMiner, a leading developer of speech analytics software for the enterprise, today announced that Voice Print International’s award-winning Activ! Insight speech analytics technology has been selected and implemented by J.A. Cambece Law Office – a leading collections law firm based in Peabody, Massachusetts.

“We are dedicated to setting new standards in the collections industry,” said Anthony Cambece, President of J.A. Cambece Law Office. “In addition to strict compliance with state and federal statutes, we are also committed to providing first-rate customer service with utmost integrity. Consequently, we are constantly re-evaluating our processes and procedures, implementing new training programs for our agents, and adopting technologies that can help us to achieve consistently higher standards of service. We selected the Activ! Insight speech analytics solution in order to automate the very arduous, time-consuming quality monitoring process and ultimately improve efficiency, increase productivity, and maintain regulatory adherence.”

You can read the entire article at http://www.voiceprintonline.com